We get a lot of calls in our office. Some good, some not so good. Lately there have been more calls on the not so good side of things. We always try and hear both sides of the issue before figuring out how best to resolve it.
The funny thing is that most of the time people are upset that they are being forced to follow rules. Rules that they willingly said they would abide by when they signed their lease.
I think the issue (more times than not) is that they may not always like how the rules are being enforced.
We all have rules. We have rules where we work, we have rules that govern how we drive, rules at home, city rules, state rules, federal rules and so on....
I am sure that none of us would like to have someone sitting in our home constantly reminding us about the rules that need to be followed. It would drive me crazy! I might even consider moving somewhere else.
Just remember that the place you refer to as your 'office' is what our residents call 'home'. It is your job to enforce rules. However, sometimes I think maybe we try so hard to protect the property that we forget our most valuable asset... the residents.
The residents should never feel like they are living in a 'fish bowl'. Like we are sitting outside watching their every move. Having a 'Community Manager' should put them at ease and make them feel like we have their best interest at heart.
Does this mean that I am asking you to forget about the rules? Not at all. Sometimes we have to be the 'bad guy'. Maybe just keep these thoughts in mind the next time you have to speak with someone about their cluttered apartment or broken down vehicle. How you approach a subject makes all the difference in the world.