You are right in the middle of calculating income on the MOST difficult file in the world. Your brain is about to implode and you absolutely MUST get this file turned in today. The phone is ringing off the hook and out of the corner of your eye you see Mrs. Busybody walking down the sidewalk towards the office.
What should you do? You could turn off the lights and hide under your desk until she goes away. You are actually considering this when you hear your maintenance tech telling Mrs. Busybody that you are in your office. 'Just go on in', he says. Ugh!
It happens to us all (and usually at the most unfortunate time). In that moment it takes all you have to put a smile on your face and listen to 15 minutes of the same old stuff.
I know it's frustrating. As a property manager you wear many hats and your 'To Do List' is always full. Sometimes it's easy to forget why we are even in this business. It's all about the paperwork....right?
Don't get so caught up in all the details that you forget the 'face' behind all the calculations, clarification reports and resident affidavits. The residents and applicants are the foundation of our business. Without them, we simply do not have a reason to open our office in the first place.
I love this quote...
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel” — Maya Angelou.